Flatma is a furniture CRM for makers of custom furniture: enquiries arrive with the client's 3D project, and each order carries its measurement, design, quote, agreed version, production steps, delivery and payment. One board of stages in the browser, right next to the studio where the project is drawn.
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The enquiry is in a messenger, the measurements in a notebook, the project in a designer's file, the price in a spreadsheet, and only the salesperson remembers what the client actually agreed to. A month later the client asks for it a little wider, the project gets edited, and the shop cuts something nobody signed off. The mistake shows up at installation, when a remake costs the most. A generic CRM keeps contacts and deals, but doesn't know which parts a wardrobe is made of or which version of the project went into production.
The stages of the board are ready from day one: Lead, Measurement, Design, Production, Ready / Pickup, Delivery / Installation, Payment / Closing and Archive.
Add an order by hand, or let it arrive from your company site or the Flatma catalog with the client's 3D project, name and phone.
Measurement date and address, notes for the stage. The Flatma project is linked to the order, and the quote is built from it with your price list.
When the client accepts the quote or agrees by phone, the order gets a version: a copy of the project and the price. The shop works from it and ticks off its steps.
Delivery date and address, prepayment and balance due. A closed order goes to the archive with its whole history.
A custom furniture order starts with what the client wants. With Flatma they can show it in 3D instead of describing it over the phone.
Requests you haven't opened yet are marked as new, so none gets buried in a chat.
Open an order and you don't have to dig through chats to find what was promised, and when.
Search finds an order by client, phone, what to make or number. On a phone the board opens as a strip of stages, with no app to install.
The Design tab of an order has a New offer button. Nobody types the quote lines again: they come from the project.
The interactive 3D quote has its own article. What matters here: the quote lives inside the order, and whatever the client does with it lands in the order history.
The classic custom furniture problem: the project keeps changing after the deal is made. In Flatma the agreement is fixed as an order version.
The client has one link for the whole deal, showing whether the order is accepted, in production or waiting for their agreement to a change.
How tracking furniture orders differs in a spreadsheet, in an ordinary CRM and in Flatma.
The CRM isn't tied to a product type: your company names its own production steps and quote sections.
Cutting, edge banding and drilling as steps on the order card; materials and hardware come from the project.
Measurement, design, a quote with options and an agreed version, without sending files back and forth.
Materials, making and quality check as steps, then delivery and installation, prepayment and balance.
Requests with the client's project from the Flatma catalog: parts, sheets and edge banding are visible at once.
Start for free on the Start plan. When orders grow, Business removes the monthly limit.
Stairs, metalwork, shop fittings: the same stages, with your own production steps and quote lines.